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Call Centre Consultant
2 weeks ago
Responsibilities:
- Phone operator
- Telemarketing - call follow-up on existing and/or new patient database
- Social Media, etc.
- Manage patient complaints
- Salesforce CRM System
- Patient registration
- Appointment scheduling
- Appointment management
- Demand / Supply evaluation
- Change/reschedule appointments whenever necessary
- Appointment reminder & confirmation
- Paperwork eg. consultation/follow-up/call log notes, etc.
- Patient follow-up
- Statistics and Reports
Requirement:
- Degree/Diploma in any discipline
- 2-3 years customer service or tele
- consultant experience
- Able to speak and write in Mandarin to liaise with Mandarin speaking customers
- Salary: RM 3800 - RM 5000
- Working Days: 5 days including weekends (HOD may schedule 1 or 2 Sundays off in a month
**Salary**: RM3,800.00 - RM5,000.00 per month
Schedule:
- Holidays
- Rotational shift
- Weekend jobs
Ability to Commute:
- Petaling Jaya (required)
Ability to Relocate:
- Petaling Jaya: Relocate before starting work (required)
Expected Start Date: 02/27/2024
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