Call Centre Consultant

2 weeks ago


Petaling Jaya, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

Responsibilities:

- Phone operator
- Telemarketing - call follow-up on existing and/or new patient database
- Social Media, etc.
- Manage patient complaints
- Salesforce CRM System
- Patient registration
- Appointment scheduling
- Appointment management
- Demand / Supply evaluation
- Change/reschedule appointments whenever necessary
- Appointment reminder & confirmation
- Paperwork eg. consultation/follow-up/call log notes, etc.
- Patient follow-up
- Statistics and Reports

Requirement:

- Degree/Diploma in any discipline
- 2-3 years customer service or tele
- consultant experience
- Able to speak and write in Mandarin to liaise with Mandarin speaking customers
- Salary: RM 3800 - RM 5000
- Working Days: 5 days including weekends (HOD may schedule 1 or 2 Sundays off in a month

**Salary**: RM3,800.00 - RM5,000.00 per month

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Ability to Commute:

- Petaling Jaya (required)

Ability to Relocate:

- Petaling Jaya: Relocate before starting work (required)

Expected Start Date: 02/27/2024


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