Regional Business Sales Support

21 hours ago


Shah Alam, Malaysia JOBBUILDER Full time

Deliver operation efficiency in SVC OM back-office for units to provide value to customer
- Accountable to meet Service Level (eg; SLA) and Customer Satisfaction (eg; CS index)
- Monitoring daily performance
- Problem solving to minimize aging transaction and customer dispute
- Proactively interface with unit key users to facilitate transaction processing
- Develop initiative aligned with company direction and lead change management of team
- Execute daily transaction and resolve trouble under proven authority
- Participate in initiatives to improve operation efficiency
- Escalate cases which can incur business impact

Ø Receive the customer PO and create the service order

Ø Processing the part order

Ø Create and maintain Customer & Equipment database

Ø Generate the service confirmation

Ø Run the daily report to reduce the back-log

Ø Focus on customer
- Meet the internal/external customers requirement
- Improve the efficiencies considering the customer satisfactory

Ø Pursue efficiency and quality
- Understand the order process
- Deliver the level of service

Ø Act as team
- Strong team sprit required with team itself, the unit employees and BO Roll-in team

**Salary**: RM4,000.00 - RM7,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Performance bonus
- Yearly bonus



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