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Customer Service Operations Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time
Key Responsibilities:
  • Champion service performance within the branch (queue management, complaint handling, customer experience).
  • Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.
  • Staff Capacity planning (staff leave administration & relief arrangements).

About You:
The successful candidate should be able to demonstrate a service-oriented mindset, strong interpersonal and communication skills, and strong organization and planning skills. Additionally, they should have related working experience in branch banking operations and required certification/licensing such as PCE (general) and PCE (life).

Why Join Us:
We seek to strike a balance between diversity, inclusion, and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.